Condizioni d'uso

Benvenuto su Sorank, una piattaforma SaaS gestita da Stone Rank Kft. ("Sorank", "noi", "nostro", "ci"). Accedendo o utilizzando il nostro sito web e i nostri servizi, l'utente ("Utente", "Cliente", "tu") accetta di essere vincolato dalle presenti Condizioni d'uso. Se non accetti le presenti Condizioni, non puoi accedere o utilizzare Sorank.

1. Scopo del Servizio

Sorank fornisce strumenti digitali progettati per aiutare le aziende ad analizzare e migliorare la propria visibilità sui sistemi di intelligenza artificiale e sui motori di ricerca. I nostri servizi possono includere:

• Monitoraggio delle citazioni AI
• Ricerca di parole chiave e GEO
• Generazione di contenuti
• Analisi SEO
• Monitoraggio dei backlink
• Dashboard di reportistica
• Funzionalità aggiuntive rilasciate nel tempo

Sorank non garantisce miglioramenti nel posizionamento o risultati di visibilità. L'Utente rimane pienamente responsabile di tutte le decisioni e azioni intraprese sulla base degli insight prodotti dalla piattaforma.

2. Idoneità

Devi:

• Avere almeno 18 anni
• Possedere la capacità legale di stipulare un contratto
• Utilizzare il Servizio nel rispetto delle leggi vigenti

3. Registrazione dell'account

Per accedere a determinate funzionalità, devi creare un account e fornire informazioni accurate. Sei responsabile di:

• Mantenere la riservatezza delle tue credenziali di accesso
• Tutte le attività svolte tramite il tuo account

Sorank può sospendere o chiudere account sospettati di uso improprio, frode o violazione dei presenti Termini.

4. Abbonamento e fatturazione

4.1 Informazioni generali

Sorank offre piani di abbonamento mensili e annuali. I prezzi sono visualizzati in EUR, tasse escluse salvo diversa indicazione. I pagamenti vengono elaborati in modo sicuro tramite Stripe.

4.2 Rinnovo

Tutti gli abbonamenti si rinnovano automaticamente fino all'annullamento.

4.3 Annullamento

Puoi annullare il tuo abbonamento in qualsiasi momento dalla tua dashboard. L'annullamento non comporta un rimborso, a meno che non sia esplicitamente previsto dalla nostra Politica di Rimborso.

4.4 Refund Policy

Refunds follow the conditions outlined in our dedicated Refund Policy page. Unless otherwise specified:

• Monthly plans: non-refundable
• Annual plans: refundable within 30 days minus one month of service
• Used credits: non-refundable

5. Acceptable Use Policy

You agree not to:

• Use Sorank for illegal purposes
• Attempt to reverse-engineer the platform
• Interfere with system integrity or security
• Mine data, scrape, or overload the platform
• Use generated content to violate copyrights, privacy, or applicable law
• Share access with unauthorized users

Violation may result in immediate suspension of your account.

6. Intellectual Property

All content, software, features, designs, trademarks, and data displayed on Sorank are the exclusive property of Stone Rank Kft. or its licensors.You are granted a limited, non-exclusive, non-transferable license to use the platform for your internal business purposes.You may not copy, modify, distribute, sell, or create derivative works from Sorank.

7. AI-Generated Content

• Scope. As part of its services, Stone Rank Kft. uses artificial intelligence technologies to generate content, including but not limited to blog articles, SEO-optimised texts, and other written materials, which may be published directly on the customer's website.
• Customer responsibility. The customer acknowledges and agrees that they are solely responsible for reviewing, validating, and approving all AI-generated content, whether before or after publication on their website. By using the service, the customer accepts full editorial responsibility for any content published on their domain.
• No guarantee of accuracy. Stone Rank Kft. does not warrant the factual accuracy, completeness, or reliability of any content generated by artificial intelligence. AI-generated content may contain errors, inaccuracies, or outdated information. The customer is strongly encouraged to verify all factual claims, data, and statements before relying on or publishing such content.
• Intellectual property and liability. The customer assumes full responsibility in the event that AI-generated content published on their website infringes third-party intellectual property rights, contains defamatory statements, or is otherwise unlawful. Stone Rank Kft. shall not be held liable for any claims, damages, or losses arising from the customer's use or publication of AI-generated content without prior review.
• AI transparency. In accordance with the European AI Act (Regulation (EU) 2024/1689), Stone Rank Kft. informs users that certain content produced through its platform is generated or assisted by artificial intelligence systems. Where required by applicable law, such content will be identified as AI-generated.
• Autopilot mode. When the customer activates the automatic publishing feature ("autopilot mode"), they expressly acknowledge that content may be published on their website without prior manual review. By enabling this feature, the customer accepts the associated risks and agrees that Stone Rank Kft. bears no liability for content published automatically on their behalf.

8. Backlink Network

8.1 Description of the Service

The Backlink Network is an optional feature offered in addition to the subscribed plan, at no extra cost. It is not a paid deliverable and no part of the subscription price is allocated to it. It is proposed only where relevant opportunities exist, and availability depends on the User's industry and on the sites participating at any given time. In certain industries, no suitable opportunity exists and the User may receive no backlink at all. When enabled, Sorank automatically inserts, modifies, and, where applicable, removes contextual hyperlinks:

1. outbound, within content published by the User through connected CMS platforms or the Sorank-hosted blog, pointing to other participating sites; and
2. inbound, from the content of other participating sites to the User's site.

8.2 Consent, Control, and Withdrawal

By subscribing to a plan that includes the Backlink Network, the User expressly authorizes Sorank to insert, modify, and remove contextual links within the User's published content as described above. Participation is optional: the Backlink Network is active by default, the User may disable it at any time from their account, and the User may request the removal of any hosted link. Disabling stops all new insertions.

8.3 No Guarantee of Results

Sorank makes no guarantee as to any search-ranking outcome, position, traffic, indexing, or retention of links, nor as to the number of backlinks obtained, which may be none. The treatment, valuation, devaluation, or penalization of links rests solely with third-party search engines (including Google), whose guidelines are independent of Sorank and subject to change at any time. Because the Backlink Network is an optional feature offered free of charge in addition to the subscription, obtaining few backlinks or none at all does not entitle the User to any refund, credit, price reduction, or compensation, and is not a valid ground for a refund request under the Refund and Cancellation Policy.

8.4 Acknowledgment of Risk and Limitation of Liability

The User acknowledges that participating in a link-exchange network may carry risk under search-engine guidelines, and participates of their own free will. To the maximum extent permitted by law, Sorank shall not be liable for any ranking changes, manual actions, penalties, loss of traffic, or other consequences arising from the User's participation in the Backlink Network.

8.5 Credits

Backlink Network credits are granted as part of this complimentary feature. They have no monetary value, cannot be exchanged for cash or for a price reduction, are non-refundable, and are governed by these Terms and the applicable billing terms. Credits that remain unused, including where no placement opportunity is available in the User's industry, give rise to no refund or compensation.

8.6 Third-Party Data

Sorank relies on third-party data (including Ahrefs and DataForSEO) to match and price links; such data is provided "as is".

9. User Data & Privacy

Information submitted to or generated by the platform is processed according to our Privacy Policy.You retain ownership of your data, and you grant Sorank the necessary rights to store, analyse, and process it to provide the service.Sorank does not sell personal data.

10. Third-Party Services

Sorank may integrate or rely on external APIs, including but not limited to:

• Search engines
• AI systems
• Data providers
• Payment processors

We are not responsible for interruptions, errors, or changes resulting from third-party services.

11. Service Availability

We strive to maintain continuous access to the platform. However, we do not guarantee:

• Uninterrupted service
• Error-free operation
• Full compatibility with your systems

We may temporarily disable the service for maintenance, updates, or security improvements.

12. Disclaimers

Sorank provides the platform "as is" and "as available", without warranties of any kind.We do not guarantee:

• Improved rankings
• Increased traffic
• Accurate predictions
• Perfect data reliability
• Specific business outcomes

You use Sorank at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Sorank shall not be liable for:

• Loss of revenue, profits, business, or data
• Downtime, service interruptions, or errors
• Any indirect, incidental, or consequential damages

Our total liability shall never exceed the total fees paid by the User during the three (3) months preceding the event giving rise to the claim.

14. Termination

We may suspend or terminate your access if:

• You violate these Terms
• You misuse the platform
• You fail to pay subscription fees

Upon termination:

• Your access is revoked immediately
• Data may be deleted after a reasonable period
• No refund is owed unless required by law

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Hungary. Any dispute shall be resolved exclusively by the courts of Budapest, unless mandatory law states otherwise.

Online Dispute Resolution

Our contact email is: support (at) sorank.com

In accordance with Regulation (EU) No 524/2013, consumers may submit complaints via the European Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr

The competent consumer mediation body is:

Budapesti Békéltető Testület > Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone: +36 1 488 2131

Email: [email protected]

Website: https://bekeltet.bkik.hu

Consumers may contact this body to seek an amicable resolution before initiating any legal proceedings.

16. Changes to the Terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.

17. Contact

For any question regarding these Terms:

Stone Rank Kft. Budapest, Hungary

Email: support (at) sorank.com

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